To send a faulty device back for factory evaluation and / or replacement, please include a copy of your original receipt along with a note describing the issues you are encountering, your name, e-mail, phone number and return shipping address to the following:
HOTT USA, Attn: Product Returns, 717 Brea Canyon Road #4, Walnut, California 91789
If you are having difficulties loading applications onto your device, please follow the following directions for downloading the Amazon Android Application Store...
How to Install the Amazon Appstore on your T291 Tablet To get the most out of your HOTT Android Tablet, we suggest downloading the Amazon Android Application Store. To do so, you simply need to perform 2 easy steps. Step 1: From your devices home screen, select “settings”. Once your settings screen has opened, scroll down and tap on “security”. Under security tap on the option to allow “allow installation of apps from unknown sources”. Once you have completed this step return to your home screen. Step 2: Open your internet browser and enter the following link: amazon.com/gp/mas/get/android by tapping this link, you will now download the application store to your device. Once download is complete, go to “downloads” on your home page and double click on the Amazon App Store. Tap on yes when asked if you “want to install the application” and it will then automatically appear on your home screen.