Support & Drivers

FAQs

  1. Can I load iTunes on my HOTT device?

    iTunes songs are actually a different format than MP3. However, most iTunes Songs can be converted to an MP3 format and loaded on your HOTT MP3 player.

  2. How do I convert songs to an MP3 format?

    Step 1: To create an MP3 file, we recommend that you use iTUnes as your file manager on your computer (free to download at the Apple website).

    Step 2: First, load your desired songs into your itunes library from the internet or from your CDs.

    Step 3: Go to your iTunes Music Library and right click on the song you want to convert to an MP3 file format.

    Step 4: When you right click on a song in your library, one of the options that appears will be “Create MP3 version” or “Create AAC Version” (depending on the version of iTunes your are using. Choose this option and your song will be duplicated within your iTunes library as an MP3 formatted song file.

    Step 5: Once the conversion process is complete (only takes seconds), you can then drag and drop the MP3 song file from your iTunes Library to your MU820.

    Step 6: It is important to note that some artists songs are “locked” which prevents you from converting them into an MP3 format. If a song file is locked, you will be informed of this fact when attempting to convert it.

  3. How do I load music on my HOTT device?

    Loading Music It is very simple to load music onto your HOTT MU820 MP3 player and here are the steps you need to take...

    Step 1: Make sure your device is charged. You charge your device by attaching it to your computer using the USB cable that is included with your device.

    Step 2: When your device is attached to your computer, make sure it is turned on and you will see it appear as either, “HOTT MU820” or “Unknown” device in your “My Computer” window on a Windows PC, or in your Finder window on a Mac.

    Step 3: The HOTT device will support MP3 files, so you need to make sure that you are loading MP3 files onto your device.

  4. How can I adjust the volume on my HOTT MU820

    While playing a song, press the "vol" key. The little speaker icon in the top right portion of the screen will then turn red. Now, press the right button to turn the volume up, or the left button to turn it down. Hope that helps and please enjoy your HOTT MU820.

  5. How do I charge the device?

    To charge your HOTT device simply attach it to your computer via the USB cable that was supplied with it in the product package. Some HOTT devices ship with a USB AC plug adaptor that can be used to charge the device while connected directly to an AC power outlet. And finally, you can use other USB AC adaptors that you may have received with other USB-based products such as other MP3 players and and Blackberry cell phones.

  6. Do I need to install anything from the compact disk that came with my device before I can use it?

    No. Your device is ready for use straight from the package. The CD that is included with some HOTT devices contains programs such as a video .avi conversion tool for loading videos on your device, the firmware for your device and sometimes a copy of the user manual. Only load the Firmward from the CD after speaking with HOTT technical support.

  7. My product did not come with a CD. Do I need a CD and where can I get one?

    Some HOTT products come with a CD and others do not. In some instances, the packaging or instruction manual may mention the inclusion of a CD that is not always in the package. In these instances, you can go to http://www.hottnorthamerica.com and download all relevant files under the and Support and Drivers section of our website. HOTT has opted not to include CD in more and more of our products’ packaging as part of our efforts to produce and distribute a more ecologically friendly product line.

  8. How do I download music from eMusic? Or Where do I download music from?

    Emusic is an Online music store that offers free music downloads to HOTT customers. Their offer included with your HOTT products provides you with a certain number of free song downloads in exchange for signing up for their download service. Emusic is going to request a credit card number from you in order to sign you up and give you access to your free song downloads. However, your credit card will not be charged unless you continue with their service after the first free 30 day period. So, remember to cancel your eMusic membership after you download your alotted number of free songs, or prior to your membership continuing into a second 30 day period.

  9. My TunesTube is not being recognized by my computer

    You most likely have a Micro SD slot version of the TunesTube if your PC is not recognizing it. With this TunesTube model you need to load your music files on the Micro SD card before sliding it into the TunesTube. You should have received a Micro SD card USB docking unit with your TunesTube for this purpose, but you need to purchase a micro SD card separately - Approximately $8 - $10. Also, with this model of the TunesTube, you only connect to your computer via the USB cable to charge the internal battery.

    If you have a TunesTube with a 3.5mm jack, this particular model has 2GB of internal memory and your computer should recognize it when you attach it via the USB-to-3.5mm cable. If your PC is not recognizing this type of TunesTube, you may have a device register corruption issue with your PC.